by Jason Young
Now available! – In his newest book, Servicetopia – The ultimate customers service experience, culture expert Jason Young explains exactly how a company’s customer facing workforce can deliver a transformational service experience in each and every customer encounter.
What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure every customer touch point is handled delicately to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizazz to surprise and delight the customer.
Purpose. Passion. Professional. Process. Pizazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, everyday. Whether you chose a career serving others, or a customer service career found you, Servicetopia can be attainted. But it’s a choice each person has to make and then live out. In this book, Jason Young explores how a company’s customer facing workforce can deliver the ultimate service experience, where high levels of customer satisfaction and retention are sustained. And where employees derive personal and professional satisfaction from delivering great service and where the customer is the beneficiary.
If you have a role that delivers value to your company’s customers – face to face or behind the scenes – you are in customer service, and this book was written for you. It was written for everyone who strives each day to create and live Servicetopia. This book will do more than tell you how to be great at customer service, it will provide you with a practical playbook for achieving Servicetopia. Buy the Book.
Interested in a custom version of Servicetopia with your company logo and message? It’s perfect for conferences and special training initiatives. Contact us for more info.
The Culturetopia Effect
by Jason Young
The Culturetopia Effect is a guide to Jason Young’s innovative perspective on how to create and sustain a high-performance workplace where people can do their best work. In the book, Jason shows how leadership defines organizational values, and values determine the culture, and culture directs the behaviors and desired outcomes. Jason uses his experience as a manager, trainer, and consultant to dozens of leading companies to develop the concept of Culturetopia: a workplace environment where high fulfillment and high performance can be achieved. In The Culturetopia Effect, Jason provides practical, easy to implement guidance to the seven key determinants that make a healthy, productive and profitable culture of any team or organization. Packed with case studies of companies who have achieved Culturetopia, the book is an inspiration to anyone wanting a better workplace environment and provides something for everyone — from the board room to frontline employee. Buy the Book.
Interested in a custom version of Culturetopia with your company logo and message? It’s perfect for conferences and special training initiatives. Contact us for more info.
Watch Jason Young’s recent interview with Jeff Brady as he shares concepts in his book, The Culturetopia Effect: